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RETURNS

You are welcome to return any item (excluding Fine Jewellery and Sale Items) within 7 days of receipt.  

All items must be returned in original condition with all tags attached, be unworn, unused, unwashed and unaltered.  Damaged, soiled, washed or altered items will not be accepted and will be returned to the customer.

All shoes must be returned unmarked and in their original, undamaged shoe box.

Please email us at sales@preciouspeg.com within 3 days with the reason for returning the item.  A Return Authorisation Number will then be issued.  Returned items that do not have a Return Authorisation Number will not be accepted.

Once you have received a Return Authorisation Number, please return your order to the following address:

Returns #[Authorisation Number]

Precious Peg Limited

PO Box 2717, Wakatipu 9349

Queenstown

New Zealand

Any item that is returned to us is returned at your sole cost (unless stated otherwise).  We are not responsible or liable for returned items that we do not receive.

LATE RETURNS

Items must be returned within 7 days of receipt.  Returns outside this timeframe are accepted at the sole discretion of PRECIOUS PEG.  Please email us at sales@preciouspeg.com.

GIFT RETURNS

If you receive an item as a gift (with the exception of Fine Jewellery) you may exchange it for a store credit which will be made available against your account.  The credit amount will be allocated to your account on receipt and inspection of the returned item.  Damaged, soiled, washed or altered items will not be accepted and will be returned to the customer.

Please email us at sales@preciouspeg.com to arrange a return.

FOOTWEAR RETURNS

All footwear must be tried on a carpeted, protected surface until you are certain you are keeping them.  Footwear should be returned in original condition, be unmarked, unaltered and in their original, undamaged shoe box as this is considered part of the product.  Any footwear that is returned with marked or worn soles, has been altered in any way or is returned without a box or in a damaged box will not be accepted and will be sent back to the customer.

BEAUTY RETURNS

Skincare, cosmetics, hair care and fragrance must be returned unused, unopened and in their original packaging otherwise they will not be accepted and will be sent back to the customer.

We do not accept returns on nail polish so please choose carefully.

LINGERIE RETURNS

Briefs should be tried on over underwear without removing the protective adhesive strip.  Returns will not be accepted if this strip has been removed or if items have been worn, washed, damaged, soiled or altered in any way.

EXCHANGES

If you wish to exchange an item for another size please email us at sales@preciouspeg.com with the size you require.  All exchanges are based on stock availability.  A Return Authorisation Number will then be issued to return your item.  Once received, the replacement item will be sent to you free of charge however all taxes, duties and customs charges incurred on deliveries outside New Zealand will be your responsibility.

Should you wish to exchange your item for an alternative style, you will need to return your order for a store credit and purchase the new item as a separate order.  The store credit will be made available against your PRECIOUS PEG account.

REFUNDS

Your refund will be credited to the card used to complete the original purchase or to your PRECIOUS PEG account.

Please note that refunds to your card may take up to 10 working days to be processed and cleared by your bank.

Taxes, duties and other customs charged are non-refundable by PRECIOUS PEG.

SALE ITEMS

Please note that all sale items are final (including any purchase made during a promotion using a discount code) and cannot be credited, refunded or exchanged so please choose carefully.

Only one sales promotion will be accepted per transaction.  If an item is already on sale or reduced from the original recommended retail price, a promotion code will not be eligible.

Our free shipping service may not be available on sale items.  Should you purchase a full priced item together with a sale item, we will send your order free of charge.  Please refer to our Shipping Policy for further information on shipping costs.

DISCOUNT OR PROMOTIONAL CODES

All discount codes or promotional codes issued to valued customers are personal to each customer and cannot be passed on, sold or used by any other person.

Any transaction completed by another person who is not the recipient of the discount or promotional code will be cancelled immediately.